I have an HP Officejet 3830 Printer that is two years old, but for some reason, it is reporting that the HP Officejet 3830 Printer is offline on a PC running Windows 10. Even though I haven’t had this issue in previous years, my HP smart consistently reports that my HP 3830 is offline. I’ve restarted the printer and the computer, but it continues to report that it is offline. I’m at a loss as to how to resolve this situation. I spoke with HP Support, who advised me to run HP Scan and Docter to resolve the HP 3830 offline issue. However, this did not work. Although the printer is connected to my network, HP Smart indicates that the HP Officejet 3830 is now offline on the PC. Is there anybody who can assist me in resolving this HP 3830 offline problem?
Confirm if the Wireless lamp is lit on your network router.
Turn On your computer or laptop and then carry out a print function.
Brief Troubleshooting Solutions To Rectify The Printer Offline Error
Change the settings of your print job. Unplug the USB cable or restart the Officejet 3830 printer and the computer. Open the Control Panel on your PC and move to the Printers menu.
Verify if the correct printer is set as the default. Right-click on the model of your HP printer and select the See what’s printing option. If there are any incomplete print jobs, remove them from the queue.
Select the Printer option on the Queue window and then uncheck Printer Offline. If the Use Printer Offline is disabled, enable it and then wait for a few seconds. Now, uncheck the Use Printer Offline option.
Try performing a connection test, for a network printer. If the issue is not solved, restart the print spooler. The HP Officejet 3830 printer uses the printer spooler service to perform the print job.
Press Windows + R and type services.msc in the Run dialog box. Press the Enter button or select the OK button. The Services window opens, locate Print Spooler and right-click on it.
Choose the Restart option. After the restarting process is done, check if the error still appears.
Alter the printer properties, go to the Control Panel on your PC. Choose Devices and Printers, right-click on the model of your HP printer.
Click Printer Properties from the menu and navigate to the Ports tab. Select the IP address of your printer from the list and choose the Configure Port button.
Untick SNMP Status Enabled and then click the OK button to save the changes. Reinstall your HP Officejet 3830 printer drivers, move to the Devices and Printers section.
Find your printer model and right-click on it. Select Remove Device and click the OK button on the confirmation window. After uninstalling, reinstall the latest version of the HP Officejet 3830 printer software for free directly from our website.