How To Fix HBO Max App Black Screen- 6 Easy Ways

If you attempt to use the HBO Max app and all you see is a black screen, you need not feel discouraged since you are not the only one having this problem. This is a widespread problem, as shown by the number of users who have reported it. In this post, we will go through some of the measures that you may take to attempt to address the issue that you are experiencing. If you are able to follow these directions, we hope that you will be able to resume viewing your favourite episodes in a very short amount of time.

Reasons For Blank Screen In HBO Max

There are a variety of possible reasons why your HBO Max streaming service may be showing a black screen on your screen. We’ve produced a list of the top five most often cited reasons below.

1) Your Device Is Not Compatible With HBO Max

HBO Max is only compatible with a limited number of different devices. If your device does not appear on the list of supported devices, you will be presented with a blank screen when trying to use the application.

How To Fix HBO Max App Black Screen

2) You Have Not Yet Activated Your Subscription

You must first activate your HBO Max membership before you can begin using the app. It is possible to use the app without seeing anything if your subscription has not yet been activated; otherwise, you will get a black screen.

3) You Are Not Connected To The Internet

For HBO Max to work, you must be connected to the internet at all times. When using the app, if your smartphone is not connected to the internet, you will get a black screen instead of the usual white.

4) You Do Not Have Enough Storage Space Available On Your Device

HBO Max demands a sufficient amount of accessible storage space in order to work effectively. If you do not have this much open storage space on your device, you may suffer performance difficulties or malfunctions that may cause the HBO Max app to show a black screen or other errors, among other things. Additionally, HBO Max servers failures and troubles for HBO Max customers have been reported in the case of the Android TV.

5) You Are Using An Unsupported Browser

As previously stated, HBO Max only supports a limited number of browsers; if you are using an incompatible browser, the app may seem to be loading but may eventually show a black screen instead.

6) Router Issues

Because HBO Max may not be operating correctly if you’re using a router that has been setup by your service provider, it is possible that the problem stems from advanced options that have been enabled on the router. It prevents outbound traffic from specified apps and services from reaching the internet. In this scenario, you’ll need to use a separate router to ensure that you may continue to watch in HD quality without interruptions.

How To Fix HBO Max App Black Screen

Solutions For HBO Max Blank Screen Issue

For those of you who are experiencing similar problems with the HBO Max app on your mobile phone or Smart TV, the following are some potential remedies for HBO Max’s black screen of death mistakes.

1. Check HBO Max Servers.

In the event that you are experiencing issues viewing episodes on HBO Max or utilising the platform in general, it is possible that HBO Max’s servers are down at the time. You may confirm this by visiting Downdetector, which allows you to see the current status of its servers as well as any troubles it has had in the past.

How To Fix HBO Max App Black Screen

Given that server-related difficulties can only be resolved on HBO Max’s end, the only alternative available to you is to wait if the servers are unavailable.

Maintain regular contact with us so that you will be the first to hear when HBO Max is back up and functioning properly.

2. Try Watching Another Show.

HBO has a few series that are worth watching. It is possible that Max may be momentarily unavailable due to unforeseen reasons. If you encounter a blank screen after picking a movie or television programme, it is possible that the title is currently unavailable.

To confirm this, return to the media library and try watching a few random episodes to check whether you are also experiencing the black screen problem.

After ensuring that all other titles are functioning properly, go to the last way of notifying HBO Max of the malfunctioning movie or television programme.

For those who are unable to view anything on HBO Max, our comprehensive guide to resolving the issue can be found by clicking here.

3. Re-Login to Your Account.

Your account data may have been damaged due to temporary faults and difficulties. It’s possible that your current session might be affected until you refresh your user info.

  • With only a few clicks, you may quit your HBO Max subscription.
  • To log out of HBO Max on your Android or iOS device
  • To open HBO Max on your mobile device, just touch on it.
  • To access your Profile’s Settings, just touch on your name.
  • Finally, press Sign Out at the very bottom of the page when you’ve finished scrolling.
How To Fix HBO Max App Black Screen

If you are using a web browser, see the steps below to guide you on the process: 

  • First, open HBO Max using your preferred browser. 
  • On your account, click on your Profile to access the drop-down menu.
  • Lastly, click the Sign Out button to close your session.
How To Fix HBO Max App Black Screen

Wait at least two minutes after signing out of your HBO Max account before signing back in.

Try watching a different movie or TV programme on HBO Max to see if the problem persists.

4. Check and Reset Your Internet.

HBO Max may not be able to load the movie or TV programme you want to watch if your internet connection is too sluggish. A minimum connection speed of 5 Mbps is needed to stream HD content on HBO Max.

Visit and do an internet connection speed test to see whether your network satisfies this requirement.

How To Fix HBO Max App Black Screen

Restart your router if the results reveal that your connection is the issue. Allow a few seconds to elapse after unplugging your router’s power cord from the wall socket.

How To Fix HBO Max App Black Screen

Run another test to see whether your network connection is working properly when your router restarts. If you’re still having network issues, speak with your ISP, or consider upgrading your plan if your current download speed is less than 5 Mbps.

5. Turn Off VPN.

HBO Max black screen troubles may also be caused by the use of virtual private networks. In order to mask your location and circumvent limitations imposed by your ISP, VPNs use a method known as random IP address generation.

When your IP address is changed, you may experience delays and pauses because of VPNs that don’t operate properly.

Before you can access HBO Max, you need to turn off your VPN.

How To Fix HBO Max App Black Screen

However, if you want to use a VPN to get HBO Max, we recommend PureVPN. PureVPN, in contrast to other services, protects your online data while maintaining the quality of your connection.

6. Run Malwarebytes.

HBO Max episodes may not load if your machine is afflicted with malware or a virus that consumes network bandwidth. This may be fixed by downloading Malwarebytes on your computer and running the ‘Full System Scan Tool’.

The Malwarebytes will search your storage for contaminated files and automatically delete them.

After running a system scan, return to HBO Max to see whether the issue has been resolved.

Video Guide


We are sorry that you are having trouble with the black screen on HBO Max and hope that you are able to find a solution that is successful. Please keep in mind that even while some of the methods described above have been successful for other users, it does not guarantee that they will be successful for you. In the event that the issues you’ve been having have not been resolved, please do not be reluctant to get in contact with the HBO Max team or with customer care for help. They are there to deliver outstanding service to the customers and would gladly assist in any way that is required of them.

Bryan V. Root
Bryan V. Root
Articles: 460

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